Returns

Returns Policy By Salies

At By Salies we strive to provide you with the best service and products of the highest quality. However, if for any reason you are not satisfied with your purchase, you can return your item according to our returns policy.

Rights and obligations of the customer:

1. ** Return period :**
- You have the right to return your purchase within 14 days of receipt. Unfortunately, after this period we can no longer accept returns.

2. ** Return conditions :**
- The items must be unused, unworn, unwashed and in their original condition.
- The original packaging and any labels must be intact.
- When returning, you must include a copy of the invoice or proof of purchase.

3. ** Contact us :**
- Before returning an item, you should always first contact our customer service via info@bysalies.com. We will then provide you with further instructions for the return.

4. ** Shipping costs :**
- The costs for returning the item are borne by the customer, unless the item is defective or an error has been made by By Salies.
- We recommend using a trackable shipping method so you can track the return package.

5. ** Refund :**
- Once we have received and inspected your returned item, we will send you a confirmation via email.
- If your return is approved, we will refund the purchase amount (excluding any shipping costs) within 14 days via the original payment method.

6. ** Exchange :**
- We currently do not offer a direct exchange service. If you would like a different item, please place a new order and return the unwanted item according to our returns policy.

By making a purchase from By Salies, you agree to the terms of this returns policy. We thank you for your understanding and cooperation and hope you enjoy our products.

Yours sincerely,

** By Salies Customer Service **
Email: info@bysalies.com